All Your Questions…Answered!
What happens if I do not use my rented space?
Reservations can be cancelled at any time up to the time of the rental period free of charge. Simply call (12 345 67 89) or email (hello@camilleandco.ch) us.
What happens if an item is stolen?
We do our best to keep inventory safe with good staffing and store layouts that deter theft. For added security we offer rental of security tags and secured, spotlight placement for special items which can greatly reduce the chance of theft. However, we do not ensure theft will not occur and the liability is entirely upon the renter.
What happens if I cannot pick up my unsold items at the end of my rental?
All rented spaces must be cleared at the end of the rental period, as stated on your rental agreement. Failure to do so will result in forfeit of the 50 CHF deposit, and all items left in the rented space will be donated.
How does renting a space work?
The process is simple and easy. See the “How it works” page for details. If you have additional questions, do not hesitate to call (12 345 67 89) or email (hello@camilleandco.ch) us.
What types of items can I sell?
Stocking of the rented space is controlled by the renter, but is limited to like-new, high-quality clothing and accessories for men, women, and children. We do not accept trendy or fast-fashion items. For the greatest success, we recommend reading our “Tips for Renters” page. For more advice, do not hesitate to call (12 345 67 89) or email (hello@camilleandco.ch) us.
How much does it cost?
Pricing depends on the type, size, and duration of rental space, accessories, and services you desire. Please see the “Make a Reservation” page.
Do you take a commission on sales?
Yes, all sales are charged a 20% commission regarless of item type or price.
How do you ensure authenticity of luxury items?
All sales are as-is and final sale. The rack renter is responsible for providing authenticity at their initiative and expense. We are happy to answer buyers’ questions and request additional information from the seller regarding questions of authenticity.
What happens to my unsold items?
Renters may extend their rental on a rolling per week basis indefinitely. At the end of the rental period, the renter must vacate their rental space. Any abandoned spaces will forfeit their deposit and remaining items will be donated.
Do I need to be present during the rental period?
No. Our sales staff keeps the store organized and clean, and assists shoppers with completing their purchases. Renters simply stock their space, and leave the customer service to us.
How are payments handled?
Payments for rentals and services may be done at the time of booking online, or in the store.
Sales are tracked to each renter, and the total weekly sales proceeds (less 20% commission) is deposited directly to the renter’s bank account. All funds are issued in CHF.
Do you assist with pricing, merchandising, or marketing?
Yes. We maintain an active onsite and online marketing presence. Renters of spotlight placement benefit from dedicated marketing and product placement. We also offer concierge service that includes pricing. Outside of this service, renters are responsible for setting their own prices, although we generally recommend pricing at 20-40% of retail depending on the item. Please see our “Tips for Renters” page for how to make the most of your rental.
Can I reprice or put my items on sale?
Yes. Unless you have selected concierge service, you are always in control of the price of your items. Simply request and place an updated price tag. Price tags may not be altered manually.